As practically all of you probably know, a new game launch inevitably sees its share of technical issues. Civilization V Mac has been no different (unfortunately), but the good news is that our tech support staff has been working super hard to make sure you guys get to play the game you paid for! They’ve compiled a list of some of the top-reported issues and have asked us to post them to our Blog. Have you had any issues with the game? Check out the FAQ below to see if your support issue is mentioned!
I’m having trouble playing Civilization V since updating to OS X 10.8 Mountain Lion. Can you help?
Aspyr is aware that there have been some performance issues that have popped up since the release of MacOS 10.8 and is working hard to find a solution. Please open a support ticket with Aspyr so they can get your system information/saved games/crashlogs. The info you provide will help the team work with their partners to find a solution. Additional info can be found here.
Why can’t I play the game in OS 10.5?
Of course, we would like to have the game play in as many configurations as possible, but there are some new Open GL extensions that are essential to Civilization 5 that cannot be used in 10.5. Upgrading to 10.6 from 10.5 is fairly inexpensive and as long as you meet the hardware requirements, you will be playing in no time.
You can purchase an OS upgrade from Apple here: http://store.apple.com/us/search?find=10.6&mco=MTA4MzI5ODk
When playing on a laptop, I can’t get the game to display on my external monitor. What the dilly?
You will need to tell the game what monitor you want to play on. When playing on a laptop, the system automatically chooses the laptop monitor as the primary display. To change to the other monitor, hold down the Apple/Command key while launching the game to bring up the initial configuration screen. On this screen, you will see an option to choose multiple monitors. Choose the external monitor, and you are on your way.
I get the error “Steam needs to be running” when I launch the game.
This usually happens if the user already has Steam installed, and they need to update. You can also try reinstalling Steam if the update doesn’t work.
I get grey bars on the screen when I try to play the game. Make them go away!
This happens when trying to play the game at a super high resolution on really large monitors. This usually doesn’t happen on resolutions lower than 2560×1440. Lower the resolution and the problem will go away.
My problem isn’t listed here!
Don’t forget to check out our Civilization V Mac knowledge base at our support site! Also, if you have ANY problems, please contact us by phone (512-708-8100) or email (firstname.lastname@example.org). We’ll get you up and running and on your way to world domination!